Privacy Policy

At ThePokies96, player privacy is treated as a core responsibility rather than an afterthought. In an environment where digital trust is often undermined by poor practices, this casino stands out by committing to high standards of security, transparency, and data control. If you're going to hand over your personal information, ThePokies96 makes sure it's handled with care — not passed around, not exposed, not misused.

Data Processing

All data collected at ThePokies96 is processed in line with regulatory requirements and used strictly for the delivery of its services. Account creation, deposit and withdrawal processing, and regulatory compliance all rely on accurate data handling. Players are required to consent to the terms of this privacy policy in order to access the platform, and continued use of the site constitutes acceptance of any updates to the policy. ThePokies96 operates under a valid licence issued by the Government of Curaçao, offering legally regulated access to Australian players.

The casino collects and processes your information based on legitimate interest, legal obligation, and your active consent, depending on the context. Data is used only for operational purposes or to meet licensing obligations — never beyond that scope.

Collection of Information

ThePokies96 gathers several categories of information in the course of providing its services. This includes, but is not limited to:

• Data submitted during registration such as full name, contact information, and date of birth.
• Identification documents provided for KYC (Know Your Customer) verification processes.
• Financial transaction history including deposit methods, withdrawal records, and gameplay activity.
• Communication history with customer service, including live chat and email correspondence.
• Device and browser data collected automatically for performance and security monitoring.

Each type of data collected serves a defined purpose and is never gathered arbitrarily. If something is collected, there’s a regulatory or functional reason for it.

Usage of Information

ThePokies96 uses your personal data to enable account functionality, execute financial transactions, and ensure the platform complies with both international gambling laws and responsible gaming regulations. This includes, but is not limited to:

• Processing bets, deposits, and withdrawals.
• Conducting identity verification and player authentication.
• Meeting anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.
• Monitoring for suspicious or fraudulent behaviour.
• Sending service-related notifications or promotional materials (only where explicit consent is provided).
• Improving site performance and user experience through aggregated data analysis.

Personal data is not used for profiling or automated decision-making beyond what is necessary for regulatory or operational compliance.

Marketing Communications

Marketing contact is strictly opt-in. If you agree to receive promotional material from ThePokies96, you may be contacted regarding exclusive bonuses, new games, or special offers. All marketing messages include a clear unsubscribe option, and you may adjust your preferences at any time via account settings or by contacting support.

If you choose not to receive promotional messages, your decision is respected and your experience on the platform remains unaffected.

Disclosure of Information

ThePokies96 does not rent, sell, or distribute your personal data to third parties for commercial gain. Your information may be shared in the following controlled situations:

• With internal departments where access is necessary to fulfil contractual obligations.
• With third-party service providers such as payment processors, identity verification partners, or data storage facilities.
• With regulatory or legal bodies, only where disclosure is required by law or licence conditions.

Any data sharing is conducted under strict confidentiality and security agreements. No external party is given unrestricted access to your data, and all service partners must comply with similar data protection standards.

Data Security and Retention

Security is not negotiable at ThePokies96. The platform uses industry-standard SSL encryption to secure data in transit, and all sensitive information is stored on servers protected by firewalls and access controls.

Personal data is retained only for as long as necessary to comply with legal obligations. This includes a mandatory retention period of at least five years following account closure, as required under anti-money laundering legislation. After this period, data is securely deleted unless legal grounds require otherwise.

Internal access to your data is strictly limited to trained personnel bound by confidentiality agreements.

Cookies and Tracking

ThePokies96 uses cookies and similar tracking technologies to improve user experience, personalise content, and gather analytical data about site usage. These tools allow the platform to understand how players interact with games and services, enabling continuous performance optimisation.

Cookies can be disabled in your browser settings, though doing so may impact certain features of the website, such as login functionality or game performance.

Your Rights and Contact Information

Under applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant, you have the following rights:

• The right to access your personal data and receive a copy of it.
• The right to correct inaccurate or incomplete information.
• The right to request the deletion of your data, subject to regulatory retention requirements.
• The right to restrict or object to specific types of data processing.
• The right to withdraw consent for marketing communications at any time.

If you wish to exercise any of these rights, or if you have concerns about how your data is being handled, you can contact the Data Protection Officer (DPO) at ThePokies96 directly. Contact information is available on the site’s support page.